Privacy Policy for AndinaMentor
AndinaMentor is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our tutoring services, or engage with our online platform.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We collect various types of information to provide and improve our educational services to you.
- Personal Data: This includes information that can be used to identify you, such as your name, email address, phone number, physical address (for billing or service coordination), and payment information (processed securely through third-party services). We collect this when you register for an account, enroll in our programs, schedule sessions, or communicate with us.
- Educational Information: Details related to your learning needs, academic goals, performance, and progress within our tutoring and exam preparation programs, including personalized learning plans.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This helps us understand user behavior and improve our service delivery.
- Communication Data: Records of communications with us, including inquiries, feedback, and customer support interactions.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our tutoring services, including one-on-one coaching and online lessons.
- To personalize your learning experience and develop personalized learning plans.
- To process registrations, schedule sessions, and manage payments for our services.
- To communicate with you regarding your account, services, updates, and promotional offers.
- To improve and optimize our website, services, and educational content.
- To monitor and analyze usage trends and activities in connection with our services.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may share your information with third parties in certain situations:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, and analytics. These parties are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
Children's Privacy
Our services are primarily directed at students and individuals seeking educational support. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
AndinaMentor
2847 Carrera 7, Suite 502
Bogotá, Cundinamarca, 110311
Colombia